Please familiarize yourself with our Terms & Conditions.

How do I pay?

We have a client portal where payment is processed. If you did not onboard yourself through the instant quote button on our website, we will create an account on your behalf after you have spoken to a Scoop Tales representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside of your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card into the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.

Note:

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at 216-785-2408 to help you over the phone.

Do you bill monthly?

Yes: Billing occurs on the 1st of each month before services are provided.

On the morning of your first cleanup, we will bill for the initial cleanup as well as prorate the remainder of the month at the same time. Then, you’re all set up for 1st of the month billing.

Note: If you sign up for services and your initial first clean is scheduled within the last two weeks of the month, we will bill for the remainder of the month and the following month at the same time.

Example (signup end of the month):

John signed up for weekly services and initial cleanup will begin on 4/22/26 followed by every Wednesday cleanups. John is paying $100 per month for every Wednesday cleanups. The initial first cleanup is free with signup for recurring services.

On the first cleanup (4/22/26), John will be billed for the initial cleanup (free), the remaining Wednesday in the month (4/29/26), and the following month (May services).

(Amount Charged on the morning of 4/22/2026):

Initial Cleanup: FREE w/ recurring service

Remainder of April Cleanups (4/29): $23.09

Next months services(May): $100

Total: $123.09

Next Payments to Be Processed:

5/1: Nothing (Already Paid For)

6/1: $100 (Recurring Cleanups)

7/1: $100 (Recurring Cleanups)

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Example (signup beginning of the month):

John signed up for weekly services and we will begin the initial cleanup followed by every Tuesday cleanups on 4/14/2026. He is paying $100 per month for Every Tuesday Cleanups.

The initial first cleanup is free with signup for recurring services. On the first cleanup (4/14/2026), John will be billed for the first cleanup (free) and the remainder of the month (2 more cleanups) on 4/14/2026.

(Amount Charged on the morning of 4/14/2026):

Initial Cleanup: FREE w/ recurring service

Remainder of March Cleanups (4/21, 4/28): $46.18

Total: $46.18

Next Payments to Be Processed:

5/1: $100 (Recurring Cleanups)

6/1: $100 (Recurring Cleanups)

7/1: $100 (Recurring Cleanups)

If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.

No Contract Policy:

While we do not require contracts – meaning you can cancel at any time – prepaid services already billed for are non-refundable. This policy allows us to provide your intensive initial clean at no cost while ensuring we are working with pet owners who truly value our service. This prevents “one-and-done” abuse. If you choose to cancel service, simply let us know before your next billing cycle (1st of the month).

Scoop Tales uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting the terms and conditions, you give Scoop Tales permission to use collected information for advertising and marketing purposes. This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.

What time will you be at my home?

With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark.

Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes notice, so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on the way text. We don’t want to bother you at 6am. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. Our team loves all animals – it’s why we started Scoop Tales! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it.

Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!

What Happens If my Service Day is on a Holiday?

Great question! If your service day falls on a major holiday, we will skip that week’s cleanup and perform double doody the following week. You will still be charged due to 2 weeks of accumulated poo in the yard.

Do you disinfect your equipment?

Yes! We disinfect our equipment after each cleanup with a kennel-grade disinfectant to prevent the spread of germs.

Do You Take The Waste Away?

Due to the excessive amount of accumulated waste, we do not take the dog waste away with us. Once the cleanup is complete, we will place the waste inside of your trash receptacle if it’s outside.

Otherwise, we will double/triple bag the waste so it’s presentable and place the bags by your gate.

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As the client, you are responsible for maintaining safe access into and out of the yard (if we are unable to clean due to access, you will be charged for that cleanup), immediate notification of any changes in the number of pets and prompt payment of balances due.

The safety of you, your pets, and our team will always remain top priority. We will scoop in all-weather unless unsafe to do so. Extreme rain/wind/lightning may make it unsafe to perform service. In that case, service will be postponed until the following scheduled service day where we will perform “double doody”.

By initiating service, both parties agree to the above terms and responsibilities.